Support
Last updated: September 7, 2026.
Something broken, a billing question, or a bug to report? Here is how to reach us.
support@vaerune.com reaches the team directly, including for account, billing, and refund questions (see our Refund Policy). Include your account email and, if it applies, the game and server involved.
Discord
Our Discord server is the fastest place to ask a question, see if others are hitting the same issue, or get help from the community. Plus and Pro subscribers also get access to a private lounge/channel there.
Docs
Our Docs cover getting started, adding a game, keeping a server online, backups and schedules, mods, rentals, and account settings, and include a Troubleshooting page for the most common problems.
Security issues
If you believe you have found a security vulnerability in Vaerune, please email support@vaerune.com with details rather than filing a public issue, so we can investigate before it is disclosed publicly.